Refund policy

Return Policy:

We hope you love your purchase!  If you're not completely satisfied, we accept returns.

  • Return Window: 10 days (including weekends and holidays) from the date of delivery or local pickup.

  • Return Shipping & Local Returns:

  • By Mail: Customer is responsible for return shipping costs.

  • In Person: Free local drop-off/returns available for local South Florida customers (Palmetto Bay & Key Largo area) by appointment.

  • To start a return, you MUST contact us at tropicallaneboutique@gmail.com.  Once we provide a Return Merchandise Authorization number, you are able to continue the return process.     
  • Once I receive your item, please allow 3 business days to process your exchange. You will receive an online store credit to the email on file to use when placing your order.
                                                                                                   

  • Condition: Items must be unworn, unwashed, with all original tags attached, and free of makeup, deodorant, or perfume stains.

  • Exclusions: Final Sale items (such as discounted sale styles, accessories are non-returnable for hygienic reasons.

  • Refund Type: Store credit 

 The online store credit expires 3 months from the date issued.

Items sent to us without previous approval will not be accepted. There will be a shipping fee to return packages not accepted for return/exchange.

Please ensure to include in the return: 

  • The item to be returned (new, unworn, unaltered, unused, or damaged with tags)
  • Return Merchandise Arborization number
  • Receipt of Purchase 

 We are not responsible for lost or damaged packages.

Final Sales Items:
It is the customers responsibility to read the description of the clothing label/ invoice and check the return policy for verification the item is not a FINAL SALE ITEM.  
Unfortunately, we cannot accept returns on sale items.

  • Anything in the sales section
  • Belts
  • Hats
  • Hair Accessories
  • Handbags
  • Seasonal Items

You can always contact us for any questions about returns at tropicallaneboutique@gmail.com.